Dosha Salon Spa: Tranquility, relaxation, calm... and Bob Tiernan?!
Kari Chisholm
In the world of high-end salons and spas, image and service are very important. After all, they're selling style, relaxation, tranquility, and the personal touch.
Which makes it so very strange that Dosha Salon Spa would hire rabid anti-union pitbull Bob Tiernan as their "business consultant". If there's one person on this planet that doesn't communicate style and tranquility, it's Bob Tiernan.
The NW Labor Press has the backstory. Back in mid-March, Don McIntosh reported on an effort to unionize salon and spa staff:
Dosha charges $70 for an hour-long massage, and pays a licensed massage therapist $13 to $17 an hour to perform it. It pays hair stylists as little as Oregon’s $8.50-an-hour minimum wage, while customers pay $35 for a 45-minute haircut. Higher-in-demand stylists can make $20 an hour, with customers paying $70 to $120. ...
“I joined the union to make things better,” says esthetician Rachel Voorhies, 26.
Voorhies is part of the third committee of Dosha workers to work on the union campaign at Dosha in the last 18 months. Two previous efforts fizzled when committee members quit or were fired. In late January, Voorhies and co-workers began gathering signatures on official union authorization cards. They kept going until they reached a supermajority of Dosha workers.
After the company refused to recognize the union, so the NRLB set an election for the end of March. And then, by a vote of 79 to 66, the Dosha workers voted to form a union and be represented by CWA Local 7901.
Judging by the issues they raised, they won't be asking for the moon. Guaranteed pension? Fully-paid full-family health care? No, Dosha workers expressed more modest aims, like direct deposit of their paycheck and an end to having to pay $150 for their own training on Aveda products. [Dosha co-owner Ray Motameni is also co-owner of the Aveda Institute Portland where the training takes place.]
Shortly after the vote, the Oregon AFL-CIO called on its supporters patronize "your brothers and sisters at Dosha!"
But now, there's the news that Dosha has hired Bob Tiernan - presumably to break the union. McIntosh reported on Tiernan's comments at a mandatory employee meeting held in late April:
"We want you to know that we are going to run this company as if there's no union here," Tiernan says in the recording. "We're going to deal with the union and we're going to negotiate in good faith, as the law requires us to do, but we're going to pretend like they're not here." ...
"[Owners Ray and Melissa Motameni] want the freedom to run their business," Tiernan said, "and they're not to give it up to the union. The union's going to want to run this business, and I've got news for you: Ray is not going to allow that."
Now, I live just a short walk from the Southeast Hawthorne location. And in years past, I've been known to buy a gift certificate for my wife as a (last-minute) gift. And now that Dosha is unionized, I'll probably do so again someday soon.
But, Ray and Melissa Motameni, if you've got Bob Tiernan roaming around barking at your staff like a rabid pitbull, that's not going to be good for business. No one wants to get a spa treatment at a place that's associated with a raging anger-management failure.
Previously on BlueOregon:
- Bob Tiernan provides a lesson on how to entrench a permanent minority. February 2009.
- Bob Tiernan: As dishonest and overheated as ever. May 2009.
- Oregon's Republican Chairman told to "Shut up!" January 2010.
- Bob Tiernan: Get off my lawn! March 2010.
- Bob Tiernan defends topless bondage club expenditure. Seriously. April 2010.
- Bob Tiernan feasts on sour grapes. November 2010.
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8:04 p.m.
May 9, '11
Dosha gets a fat chunk it's business from it's connection to the BlazerDancers and the Blazers.
If Bob Tiernan starts making any scenes there, get the Trail Blazers Player rep to stick his head in the door. I think it's still Jeff Pendergraph with Frank Brickowski, the union regional rep. Make sure Dosha stays a calm, quiet place for the BlazerDancers to get ready for game nights.
I guarantee NOBODY in Portland want anyone barking at or around the BlazerDancers. Not many things everyone can come to a consensus agreement on in Portland. This is one, though.
3:16 a.m.
May 10, '11
Very interesting business choice, considering they're in the heart of progressive, politically active Portland. There are a lot of other spas we can all choose for those (last-minute) gift purchases.
8:56 a.m.
May 10, '11
Wow. At those prices I am shocked that they get enough business to worry about. I am also shocked that the staff gets so little given that there is no more personal service than this and the customer must care solely on who is cutting their hair or giving their massage.
9:57 a.m.
May 10, '11
Here's hoping Dosha does the right thing and negotiates a fair contract with their employees.
12:41 p.m.
May 10, '11
Obviously there's something really really ugly in the beauty business in Portland.
2:54 p.m.
May 10, '11
Those pay rates are horrible, and union-busting is ugly. I love the NW Dosha but won't go back until they have signed a collective bargaining agreement.
5:02 p.m.
May 10, '11
As a former employee with connections to friends that still work there, I can assure first hand that none of the staff is being unreasonable. Some unions do abuse their negotiating power, but when you work at a company that not only charges so much for services and pays you so little, but also threatens your job on a constant basis, pushes you to perform unsafe treatments just so they can make the sale, bully you to focus more on selling product than giving a good service, and maybe having your break yanked away just because they want to squeeze in one more client, something needs to be done.
The turnover rate there is EXTREMELY high, and it's not only hard to foster a relationship and build comraderie, it's hard for clients to settle in and maybe make a bond with someone they enjoy working on them. I'm not there anymore because of the work conditions and management treatment, but I hope that even with this Bob Tiernan guy, they still hold strong and win the respect they deserve.